Spa Policy

Cancellation/Late Policy

As a courtesy to all our clients, a confirmation text is sent 24 hours before all appointments. If you do not receive confirmation text please call us immediately. We require at least a 24-hour notice if you need to cancel your appointment. Also note, because of scheduling requirements for multiple services, it has become necessary for us to obtain either a credit card or gift certificate number to reserve your appointments. If you fail to give a 24 hour notice we will charge a fee for 50% for late cancellation and 100% for all appointments cancelled within 3 hours or NO SHOW. Please show up to appointments 15 minutes early to fill out paperwork and to ensure your appointment starts at the scheduled time. Time is very important here at Touch of Neauxla, therefore if you show up late to an appointment the appointment will have to end at the scheduled time. If you are late you will only receive remaining time of session. At 15 minutes your appointment will be rescheduled and you will have to pay for that session (504) 302-3665. Because we are a small studio space is limited so we ask that only clients who are receiving services come and ABSOLUTELY NO KIDS OR EXTRA GUESTS!!

Series Packages 

We offer many of our most popular treatments in a discounted series package. You prepay for several of the same service at once and receive a discounted price. Visits may not be shared with family/friends. SERIES HAVE AN EXPIRATION FROM THE DATE OF INITIAL SERVICE, please refer to treatment information or as associate. Series are non-refundable

 

Our hours are:

10:00 a.m. to 4:00 p.m. Tuesday & Wednesday

10:00a.m. to 7:00p.m Thursday through Saturday

CLOSED - Sunday & Monday

BY APPOINTMENT ONLY

 

Payment Method & Refunds

Touch of Neauxla accepts cash, Visa, MasterCard, American Express and Discover. Payment is due at the time services are rendered. All sales are final. No refund on services, products or gift certificates will be issued, only exchanges or spa credit will be given under special circumstances. No product refunds or exchanges will be accepted. Thank you. 

Body Contour Services

First time clients must book consultation before services are provided. Consultations are recommended and are non-refundable. Everyone’s body is different; therefore, results may vary depending on your body type and goal. During your consultation, we will customize a treatment package that works for you and gives you the optimal results you’re looking for. At that time, we can address any questions or concerns you may have. Consultations are typically 20 minutes. Our goal is to ensure that you have reasonable expectations and how to help maintain or even maximize your results. If at the time of your consultation you purchase any PACKAGE $20 will go towards your service.

We recommend you bring a swimsuit or extra undergarments being that some services can be messy. Cavitation, ILipo, or Vsteam can not be done during your menstrual cycle so please schedule around this because Spa cancellation policy does apply to all services.  Make sure you are hydrated before and after all services. 

PROCEDURE MAINTENANCE

For clients that are getting non-invasive lipo procedures and or skin tightening it is highly recommended that you are continuously drinking a lot of water at least a gallon a day. Clients should also be taking part in a daily exercise of walking. Clients should be wearing a post-opt garment while doing sessions.

Stomach tightening clients should have our firming gel and a waist trainer.

Buttocks enhancement and cellulite treatment clients should have butt lifter. We also recommend after sessions are completely finish clients come back twice a month for touchups @ a discounted rate.

Prior to procedures clients should drink 3 glasses of water.

Policies and Reservations

In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking for a non-refundable full payment of service, to guarantee your reservation.

 

Details of our cancellation policy are provided below.
Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

 

Late Arrival
All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be afforded extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will not be reimbursed for payment of the full service. If more than 15 minutes late your appointment may be rescheduled and you are responsible for payment of that service. 

 

Arrival Time
We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This will allow ample time to fill out a client profile necessary to tailor our services to your personal needs. Cancellation/Rescheduling Policies and

 

Fees
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations, missed, or no show scheduled appointments are subject to a cancelation fee amounting to the cost of the scheduled service which is already charged at the time of booking, no refunds.
We recognize the time of our clients and esthetician/massage therapist is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our estheticians/massage therapist will be functioning in an “on call” status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate them for their time as well as make up for the lost revenue. This policy allows us to retain great estheticians.

 

Health Conditions

Please advise us at time of booking of any health conditions, allergies, injuries, recent surgeries, pregnancy or special needs which may affect your services.
 

Prices and Services
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment. Although we offer planned spa packages for your convenience, you are welcome to combine any of our spa services for a custom package that meets your needs.

 

Personal Belongings

Please leave all jewelry and valuable items at home or keep them with you at all times. Touch of Neauxla is not responsible for lost or misplaced items.
 

Modesty Concerns/What to wear

It is never required that you are unclothed in front of anyone at our spa. Towels and robes are provided and can keep you covered. Estheticians/Massage Therapist are well trained in the “art of draping” which means that they leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the table. If you are having a treatment for the first time, feel free to athe receptionist or therapist how you should be dressed for treatment. We want to make sure that you are comfortable, so please let us know if you have questions.

 

Professionalism

Our trained massage therapist/estheticians are here solely to help improve your wellness and relaxation. If an esthetician ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to leave.

When you schedule your appointment with us, you are agreeing to these policies. 

Late Arrivals: I understand that life happens and some things are just beyond your control. If you are late for your appointment, every effort will be made to provide the full appointment time. Unfortunately, if your late arrival interferes with future appointments, you will only receive what time is left for your scheduled appointment. 

 

*****We provide 100% PROFESSIONAL MASSAGE SERVICES ONLY! Any requests for sensual massage will result in your session being ended immediately. The full price of the session will be charged to your card and you will be asked to leave. I will not tolerate this type of behavior and will be forced to ban you from booking any future sessions.***** 

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